Gradings explained
The English Tourism Council, AA and RAC now inspect hotel and guest accommodation to the same agreed rating system. The new ratings are your sign of quality assurance, giving you the confidence to book the accommodation that meets your requirements.


Hotel Star Ratings
Hotels are assessed and awarded a Star rating according to the level of service, range of facilities and quality of guest care they provide. Hotels are required to meet progressively higher standards as they move up the scale from one to five Stars.

Guest Accommodation Diamond Star Ratings
Diamond ratings for guest accommodation reflect consumer expectations of the sector, with quality seen as more important to visitors than facilities and services. As a result, guest accommodation establishments are required to meet progressively higher standards of quality and guest care as they move up the scale from one to five Diamonds. Recently inspected accommodation are now being awarded the recently introduced star rating.

Self Catering Star Ratings
The Self Catering Accommodation Star ratings offer consumers the reliability of a set level of quality. Accommodation is assessed on its quality, including comfort, space, facilities and most important of all, cleanliness. The more Stars an establishment achieves, the higher the overall level of quality. All properties have to meet an extensive list of minimum requirements before they can be considered for a Star rating. Establishments at higher rating levels have to meet additional requirements for facilities.

All Star-rated properties provide the following:
  • high standard of cleanliness throughout

  • pricing and conditions of booking made clear

  • local information to help guests make the best of their stay

  • comfortable accommodation with a range of furniture to meet guest needs

  • colour television (where signal available) at no extra charge

  • kitchen equipment to meet all essential requirements.


  • Campus Accommodation Star Ratings
    Campus accommodation includes educational establishments such as universities and colleges with sleeping accommodation in halls of residence or student village complexes. It is rated from one to five Stars.

    Establishments must meet a minimum entry requirement for both the provision and quality of facilities and services, including fixtures, fittings, furnishings, decor and any other extra facilities.

    Progressively higher levels of quality and customer care are provided for each of the Star ratings. The more Stars, the higher the overall level of quality.

    Holiday, Touring and Camping Star Ratings
    The Star rating standard for holiday, caravan and camping parks has been developed to reflect consumer expectations and has quality at its heart. The ratings have been developed in response to extensive research into what visitors are looking for and reflect the overall quality of the park.

    Parks are visited annually by trained, impartial assessors. A rating of from one to five Stars is awarded, based on cleanliness, environment and the quality of facilities and service provided. The highest rating of Five Star is reserved for those parks of exceptional quality which also provide specific key facilities and services.

    Holiday Villages Star Ratings
    Holiday villages are rated from one to five Stars. A holiday village usually comprises a variety of types of accommodation, with the majority provided in custom-built rooms (e.g. chalets, hotel rooms). A range of facilities and activities are also available which may, or may not, be included in the tariff.

    Properties must meet a minimum entry requirement for both the provision and quality of facilities and services, including fixtures, fittings, furnishing, decor and any other extra facilities. Progressively higher levels of quality and customer care are provided for each of the Star ratings. Quite simply, the more Stars, the higher the overall level of quality you can expect to find.

    Hostels Star Ratings
    Hostels are rated from one to five Star, where Five Star equals the highest standard. Hostel accommodation is assessed for both quality and facilities, including cleanliness, the friendliness and efficiency of staff, decor, furnishings, food and any additional facilities.